I contacted Amazon about the issue and was told that it had passed the 30 day return period. I was also reminded I was complaining about a product which had worked for a year. I was basically being told that I should be happy it worked for 1 year, despite the product having a 2 year warranty period. Such a shocking lack of empathy from an Amazon customer service representative.
Sadly My GHD Straightener just died halfway through straightening my hair for a wedding. Although I have owned it for three years it is only used a couple of times a month, always kept in its protected pouch with the heat guard on, still looks new. I realise it is now out of warranty but surely for the price of the product the consumer has a right to expect a longer life expectancy, or are my expectations unrealistic? I have contacted GHD but have had no response so far. Very disappointed. This is my third GHD that has died. 23.9 Update on the above. Huge recommendation for GHD customer service in Australia. They did not hesitate to support me with my product issues. If you are having issues with your product give the team at GHD a call.
Are infrared straighteners better?
Let me start by saying I have curly, damaged hair that is extremely dry so when I’m going to use heat on it, I have to make sure it is something that will not further damage my hair as much as drugstore brands would. This one is innovative in the sense that it uses technology to help seal cuticles and heat the hair from the inside out. It works to protect your hair while helping reduce frizz. It’s a great product. It also has no heat setting, as it automatically puts itself where it needs to be to perfect your hair. It also heats up in a matter of seconds. The ONLY negative is the structure of it makes it difficult to curl your hair with. Being that that isn’t a straightener’s purpose it’s amazing. However, being able to use a straightener to do both would be nice!
What’s the best hair straightener? Should I use ceramic or titanium plates? What’s the best flat iron for curly hair? And WTF’s the deal with straightening brushes?! Yup, there are approximately a billion questions that come with buying the best flat iron, and it doesn’t help that there are also a billion options to choose from, all ranging from somewhat gentle to fry-your-hair intense.